Question 1

How old do I have to be to rent a bike?

Accepted Answer

The minimum age is 21

Question 2

What is the minimum term of rental?

Accepted Answer

The minimum term is four weeks.

Question 3

Is there a notice period?

Accepted Answer

Yes we require seven days notice.

Question 4

What type of license do you need to show as proof?

Accepted Answer

A provisional license with a valid CBT or a full bike license.

Question 5

What if I have points on my license?

Accepted Answer

We will not be able to rent you a bike.

Question 6

Is a deposit required?

Accepted Answer

Yes the deposit is £300 which is refunded on return of the bike providing there is no damage.

Question 7

Do you require a proof of address?

Accepted Answer

Yes, a utility bill or bank statement within the last three months

Question 8

What is included with my rental?

Accepted Answer

We will provide you with the following:
1. Phone holder
2. Phone charger
3. Hand muffs
4. Delivery box

Question 9

Does our insurance include food delivery?

Accepted Answer

Yes, it does.

Question 10

Do you provide a helmet with the rental?

Accepted Answer

We do not but we do have helmets available in the store for you to purchase.

Question 11

Do you deliver the scooter?

Accepted Answer

Delivery can be arranged at a cost but you will need to come to the store with your original proof of identification regardless.

Question 12

Is maintenance included in my rental?

Accepted Answer

Maintenance is covered for the bike except punctures

Question 13

What areas do you Cover?

Accepted Answer

Currently we are covering Surrey and the Greater London Area

Question 14

Is the mileage unlimited?

Accepted Answer

No, we allow 350 miles per week any excess miles are charged at 10p per mile.

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